Common lift questions — plain answers

An Annual Maintenance Contract covers scheduled visits, lubrication, adjustments and agreed breakdown response. In busy NCR societies, lifts without AMC tend to develop door faults and entrapments within a few years. Ad-hoc repair usually costs more over time.

Practical tipEven low-traffic buildings need door operator checks several times a year — dust wears parts faster than you'd expect.

Both include scheduled visits. Gold typically adds faster response and broader parts cover — exact lists are in your written proposal. Compare on paper before signing, not from memory after a sales call.

Practical tipGold may include ARD battery checks — worth asking if your society faces frequent power cuts.

Yes, after an audit. We inspect doors, controller, ropes, governor and safety gear, list urgent safety items, then propose AMC terms. Many societies call us after waiting hours for their old vendor.

Practical tipAsk the old vendor for their visit register — blank pages usually mean AMC existed only on paper.

Depends on usage — busy towers often monthly, lighter use bi-monthly. We follow manufacturer guidance plus what we see on site. Each visit should be logged for the RWA records.

Practical tipKeep one contact person with lift room keys — locked access on visit day wastes the slot.

Written response time, parts included vs excluded, visits per year, overtime rules, 24×7 entrapment cover and an escalation phone number. We provide a scoped proposal after audit — avoid verbal-only deals.

Practical tipCheapest AMC without a parts list often means every replacement is billed extra later.